FAQ

Frequently Asked Questions

Coaching & Training

Do you offer personal training?
Yes — coaching is the heart of Diggs Fitness. We offer three core services: Custom Online Training Plans, Custom Macro Nutrition Plans, and Virtual Group & 1-on-1 Training. Every plan is built by Trai Diggs, an IFBB Pro and NASM-certified trainer.

Who is your coaching for?
All ages and all walks of life — from complete beginners to seasoned competitors. Whether you want to lose fat, build muscle, get stronger, or prep for the stage, we'll build a plan around your goals.

Do I need a gym or special equipment?
No. Your plan is built around the equipment you have — full gym, home setup, or minimal gear. We meet you where you are.

What's the difference between online plans and 1-on-1 training?
Online plans give you a custom program and macros to follow on your own schedule. Virtual and 1-on-1 training adds live, real-time coaching, form checks, and accountability. In-person 1-on-1 sessions are available for clients in the local area.

How do I get started with coaching?
Pick the service that fits your goals on our Services page, or email trai@diggsfitness.com and we'll help you choose the right plan.

Products & Orders

How long does shipping take?
Most orders process in 1–3 business days. US-warehouse items typically arrive in 3–7 business days; specialty items can take 7–15. You'll get tracking by email as soon as your order ships.

Do you offer free shipping?
Yes — free standard shipping on all orders over $50.

Where do you ship?
Currently within the United States.

How do I track my order?
You'll get a tracking link by email once your order ships. Allow 24–48 hours for it to start updating.

What's your return policy?
30-day returns on unused items in original packaging. Damaged, defective, or wrong items are replaced or refunded at no cost to you. See our Refund & Returns policy for full details.

Is the equipment good quality?
We only carry gear we'd use ourselves. If a product doesn't help you train harder or recover smarter, we don't sell it. Not happy with something? We'll make it right.

General

How can I contact you?
Email trai@diggsfitness.com — we're real people who train too, and we'll get back to you fast. You can also find Trai on Instagram @trai.diggs.